Core Values
We sincerely believe that our most important asset is our people. It is their commitment to excellence that has helped take us in the direction we want to go. So we asked them to contribute to our ‘Core Values’ and they came up with the pneumonic, PROTECT!
- P assion & Commitment
- R espect
- O wnership
- T eamwork
- E nthusiasm
- C reativity & innovation
- T ruth
Our People also created a Charter that is so synonymous with our Indian culture and hospitality. These are not just empty words but are translated into action at all times, in all our hotels.
I Promise:
- To always smile
- To be polite and courteous to my guests and colleagues.
- To never say ‘No’ to my guest – I will always have a solution.
- To always address my guests by name.
- To provide & deliver error-free service.
- To go beyond the expectations of my guests
- To be punctual & well groomed
- To deliver personalized service
- To remember and record all guest preferences and feedback
- To anticipate guest needs at all times.
- To ensure safety of my guest and colleagues at all times
- To take responsibility and always resolve a guest complaint
- To always be knowledgeable of my hotel and its products.
- To use all resources provided to me without wastage.
- To be the ambassador of The Claridges at all times.
In return, we undertake to:
- Attract, select, engage, compensate and retain the best talent in the industry.
- Nurture and instil passion & commitment in our largest asset – Our People
- Drive consistent learning and development to ensure achievement of individual & organisational goals
- Reward and recognize excellence in service, care & concern for our guests based upon individual
and team performance.
- Strive to develop people focussed policies that allow for a well-balanced professional life
- Assure open & clear communication at all times to create a culture of trust and fair-dealing.
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